Got a question or need a hand? You’re in the right place!
Our FAQ section is here to help, with answers to common questions and issues users face. We update it regularly to keep you covered.
Don’t see your question? No worries! Just reach out to us using the contact form below. We’ll get back to you and add your question to the FAQ for others to benefit from!
Login issues
Q: I'm a member, but I've forgotten my password. How do I reset it?
Resetting your password isn’t a chore, by following the simple steps below – we’ll have you up and running again in next to no time!
- Visit the member sign in page (click this link)
- Select the “Forgot Password?” link.
- Enter your email address, follow the verification process and click “Reset Password”.
- Providing you entered the email address we have registered to your account, you’ll receive a new password within a matter of minutes.
- Enter that password on the sign-in page (same link as above), and you’ll be prompted to change it to more memorable one.
Did you know?
You can now link your Social Media account to your ado16.info membership. Follow the FAQ here to create the link!
Q: How do I login?
This FAQ assumes, you’ve already signed up for a free or paid membership, and have reset your password by following the steps in this FAQ.
- Visit the login page (click the link here).
- Enter either the username you gave us previously when you joined. Enter the password (either the one you can remember or the new one sent to you by email. Please note: passwords are cAsE sEnSiTive!
If entered correctly, then the login panel will look like this:
Top tip:
Top tip:Not sure if you’ve entered the correct password? Press the eye icon at the end of the password field to reveal your password.
Q: How do I connect my social media account to my ado16.info account to make logging in easier?
Linking your Social Media account to your ado16.info membership profile – makes it even easier for you to sign in to your favourite club!
Before you start, please read the guide below to make sure you’ll connect your accounts successfully.
Prerequisites:
This guide assumes the following:
- You have a Social Media account with one of the providers listed on the login screen.
- The email address you have registered with both ado16.info and your chosen Social Media profile match.
Assuming you’ve met the basic prerequisites above then you’re good to go.
- Visit the normal login page (link available here).
- Review the Privacy Policy – and once you’re happy tick to confirm you accept.
- Click the icon for the Social Media Profile you wish to connect.
- If your email address matches then you will need to agree to link your account. Once you have accepted – you’ll be logged in as normal.
- If your email address does not match – you will be directed to the join us page. Please use your usual login details to review the email address ado16.info holds. Please also undertake the same exercise with your chosen Social Media provider.
Useful to know:
Once you’ve linked your Social Media profile you’ll still be able to login using your ado16.info credentials should you wish.
Q: I'm locked out of my account, why do I do now?
From 2019, additional safeguards were installed onto the website to help with fictitious logins. If you enter an incorrect username/password combination 3 times you will be unable to try again for at least the next 60 minutes.
You will also need to complete the unlock process.
Complete the “Unlock” request to make sure you get yourself up and running in next to no time!
We strongly recommend that use the “show password” feature before you click the “Login” button again.
If after a 4th attempt you still cannot login, please reset your password.
If after 60 minutes you are still unable to Login to your account please contact us using the form below.
General subscription questions
Q: How much does it cost to subscribe to ado16.info?
At ado16.info, we believe that being part of a passionate car community shouldn’t break the bank. Why pay a fortune for services offered by mainstream car clubs when you can enjoy something better, for less?
We’re proud to be a digitally focused archive—and, dare we say it, the biggest and best dedicated to the ADO16. Whether you’re a restorer, collector, or just a fan of these iconic cars, our extensive resources and welcoming community are here for you.
Curious about how affordable it is to join? Check out our current subscription price here—and see how easy it is to become part of the ado16.info family!
Q: I'm not based in the UK, I bet you hike the price for overseas subscribers?
We believe in simplicity and fairness. That’s why our pricing is the same for everyone, regardless of location. We’re proud to offer a straightforward, transparent pricing model with no hidden fees or added costs for overseas subscribers.
Whether you’re in the UK or anywhere else in the world, you’ll pay the same price, and you’ll get instant access with no delays or paperwork. It’s that simple—no hassle, no complicated processes, just easy and fair access for everyone!
Q: So come on, there must be a catch - how do you make it so cheap to subscribe?
We don’t believe in catches, just smart choices! Being a digital-only archive allows us to keep overheads low—there’s no printing, no shipping, and no physical storage. This means we can pass those savings on to you with a low subscription price. At the same time, it allows us to continuously invest in improving our website, making it easier to navigate and ensuring we keep adding fresh research and content. Plus, you get access to everything we have—nothing is hidden or collecting dust. It’s all right here, easily accessible and preserved for the future, without anything getting lost to time or conditions!
Q: When do I access to the subscribers section on the website?
Access is immediate and simple! All you need to do is complete your details and make your payment—that’s it. No cheques, no paper, no waiting around. Once that’s done, you’ll have instant access to the subscriber section on the website. We’ve made it as easy as possible—no hassle, no complicated steps. Why should it be any other way?
Q: I’ve not yet received a confirmation email from you, what do I need to do?
If you haven’t received a confirmation email yet, here are a few things to check:
- Spam folder: Sometimes, emails end up there, so be sure to check any spam or junk filters you may have set up in your email account.
- Email address: Double-check the email address you entered in the sign up process. You can do this by logging in here.
If you’ve checked both of these and still haven’t received it, please reach out to us using the contact form below. Just make sure to select “Subscriptions” from the drop down, and we’ll get it sorted for you!
Q: When does my subscription run out?
Subscriptions to ado16.info last for 12 months from the date you subscribed. You can find out when your subscription is due to expire in the following way:
- Visit the member sign in page (click this link)
- Enter your username and password (remembering that passwords are CaSe SeNsItIvE).
- Once logged in, scroll down the members homepage until you come to the heading marked “Membership Details”. Your account expiry date will be noted towards the bottom of this panel.
Please note: we do issue email reminders when you are approaching your renewal date – even if you are automatically set to renew.
Q: How do I change my username?
This is not an item that can changed within the “My Profile” section of the website. If you wish to change your username, please contact the us via our contact form (below). We’ll be happy to arrange this for you.
Q: I set up automatic renewal for my ado16.info subscription, how do I cancel this?
Automatic renewal is by far the easiest way to make sure you keep your membership up to date. It also means you can continue to receive ado16.info benefits.
However, should you wish to cancel your automatic renewal depending on which payment method you set up will depend on the next steps to follow:
PayPal payments:
For recurring payments setup via PayPal – these must be cancelled directly with Paypal. Details are available on their website, by following this link.
Please do not contact us directly, as we are unable to assist.
Stripe payments:
For recurring payments setup via Stripe – we can arrange to cancel these on your behalf. Please contact us using our contact form below.
Not sure which payment you signed up for?
Don’t worry, contact ususing the contact form below. Just make sure to select “Subscriptions” from the drop down, and we’ll get back to you!
Web Application Issues
Q: How do I install the ado16.info mobile “app”?
You can add ado16.info to your phone just like an app — giving you instant, one-tap access to Britain (and beyond’s) best-loved ADO16 community.
On iPhone (iOS 26 and later):
- Open Safari and go to ado16.info.
- Tap the ⋯ menu or Share icon.
- Choose Add to Home Screen, leave Open as Web App on, then tap Add.
On Android (Chrome):
- Open Chrome and visit ado16.info.
- Tap the ⋮ menu and select Add to Home screen (or Install app).
- Confirm by tapping Add.
When you first open ado16.info from your new icon, you’ll be asked if you’d like to receive notifications — tap Allow to get the latest stories, event updates, and archive news in real time.
Website specific issues
Q: The website won't load properly!
Our website is proudly built using WordPress, and in the main put together using a MacMini running macOS Sonoma (14.6.x). The site is extensively tested in Safari (both on the Mac, iPhone and iPad), Google Chrome, Firefox, and on a Windows 10 PC running Edge.
It’s our aim to make your experience as pleasurable as possible, but we understand that there are sometimes “bugs” that we don’t know about, and are unable to replicate. If you spot something that doesn’t appear to be working as expected – please get in touch using our contact form below.
In most cases clearing the cache of your web browser will resolve most problems. Not sure how to do this? Simply follow the guide on this website.
Q: How do I change my username?
This is not an item that can changed within the “My Profile” section of the website. If you wish to change your username, please contact the us via our contact form (below). We’ll be happy to arrange this for you.
Q: I set up automatic renewal for my ado16.info membership, how do I cancel this?
Automatic renewal is by far the easiest way to make sure you keep your membership up to date. It also means you can continue to receive ado16.info benefits.
However, should you wish to cancel your automatic renewal depending on which payment method you set up will depend on the next steps to follow:
PayPal payments:
For recurring payments setup via PayPal – these must be cancelled directly with Paypal. Details are available on their website, by following this link.
Please do not contact us directly, as we are unable to assist.
Stripe payments:
For recurring payments setup via Stripe – we can arrange to cancel these on your behalf. Please contact us using our contact form below.
Not sure which payment you signed up for?
Don’t worry, contact us using our contact form below – and we’ll come back to you as soon as we’ve checked.